Gaya Home Store Shipping & Delivery: Enjoy a Smooth, Worry-Free Experience

Shipping & Delivery Policy

At Gaya Home Store, we understand the importance of efficient and reliable shipping and delivery services to ensure customer satisfaction. Our goal is to provide a seamless and hassle-free experience from the moment you place your order until it arrives at your doorstep. Here's everything you need to know about our shipping and delivery process, including delivery areas, rates, and installation services.

 

  • gayahome.com.my currently delivers to Peninsular Malaysia only, with the exception of islands. (Pulau Langkawi, Pulau Pangkor, Pulau Redang, Pulau Tioman etc).
  • Always ensure that you key in the correct contact number in order for our team to contact you to schedule a delivery date.
  • In the unlikely occurrence where a wrong or damaged product has been delivered, please contact our Customer Service Team within 48 hours.
  • Delivery date may subject to the vary condition

 

Gaya Home Furniture provide shipping to all WEST Malaysia included Johor, Melaka, Kuala Lumpur, Selangor, Putrajaya, Seremban, Negeri Sembilan, Kelantan, Kedah, Penang, Pahang, Terengganu, Kedah, Perlis, Sembilan

For Felda area, shipping will be slower

All products purchase on this store provide FREE SHIPPING except Genting, Langkawi, Sabah and Sarawak

Pantai Timur, Utara area will incurred a transport charge of RM 180 only for the first success attempt delivery.

Logistic office will schedule and inform you the delivery date first by whatsapp before the delivery actual date.

Their driver will call you one hour before delivery to your shipping address

Customer are responsible to make sure truck have the permit to enter shipping area

Any postpone or delay on delivery schedule will be informed

To request for specific delivery time, please request in our customer service whatsapp, we will request our logistic vendor to deliver matching your request as much as possible

Delivery Rate:

Johor, Melaka, KL, Selangor, Sembilan - FREE

Utara and Pantai Timur area - RM 180 per set (per success attempt delivery)

*Tanya kat whatsapp tentang penghataran info"

Truck Delivery:

  • For Bulky Delivery, your delivery will be scheduled in advance. After order confirmation, our Logistics Department will be in contact with you to arrange the date of delivery
  • Please ensure that there is someone to receive the product(s) on the agreed date and time. If no one receives the delivery, we will reschedule for another delivery date with FREE in provided informed earlier.
  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly inform us at least 2 days in advance so that we can make the necessary arrangements.
  • In the event where we are not able to contact you to schedule or reschedule a delivery, your order will be held for a maximum of 14 Days from the date of first attempted failed delivery. Our team will follow up with whatsapp message, and if there is no response from there, your order will be cancelled without refunds.

 

Installation:

  • Currently Gaya Home FURNITURE provide on-site installation for ALL PRODUCTS
  • Gaya Home FURNITURE will not be liable for any mishandling of installation if installation request is done between you and our truck delivery partner.